Support
Endpoint uses the same software technology for Windows System Management as NASA, The U.S. Department of Defense, The U.S. Army Corps of Engineers, and the Department of Homeland Security
In order to maintain a stable, patched Windows network, you need to deploy a proven strategy that allows every user desktop in the Endpoint network to stay current and up-to-date including all virus protection files, and Microsoft Critical Updates, application updates and patches, on a real-time or near-real-time basis. This produces the most reliable desktop environment possible.
Live Customer Support 24/7/365
Nobody takes customer support more seriously than Endpoint. We know that when we do our job, you look good. We realize that you expect our equipment to work and that we offer the best support so your staff does not have to.Endpoint gives you and your guests a toll-free 24x7 technical support hotline. In most cases, problems are solved in a few short minutes. From our Network Operations Center, technical support staff monitor your systems 24x7x365 ensuring industry lending continuous "up-time". At Endpoint™, we are committed to your satisfaction, and the satisfaction of your guests who use our systems.
24 Hour Monitoring
Endpoint monitors and maintains each PC's health and status throughout our entire network. Endpoint compiles a digital inventory profile of each PC on our network by performing a comprehensive scan of all software, hardware, and drivers at each Endpoint installation.
Based on this profile, software and virus protection updates as well as any missing patches can be deployed at any time 24x7x365 to keep each Endpoint™ PC consistently stable and secure.
User Data Shredding
After each user session, the Endpoint PC automatically shreds all user data. Endpoint refresh ensures that material created by a previous guest is eliminated before the next guest checks in, freeing you from any liability of left-over data or virus infections.
Real-Time Usage Reporting
Hotels partnered with Endpoint™ are provided with a secure Username and Password to log into our Live Usage Reports web forms. Here you will be able to review current and past usage statistics and see your revenue trends generated by Endpoint™ PC usage within your hotel. For more specific views of usage instances you can drill-down from month, to week, to day, to individual user session where you can review each credit card or PMS transaction. |
